In order to respond to the country's high-quality development requirements, the "After-sales Service Standards for the Building and Sanitary Ceramics Industry", as the first service standard in the ceramics industry, was jointly initiated by the China Ceramics Industry Association and the Foshan Chancheng District Ceramics Industry Association.
A benchmark brand represented by Asia Ceramics, jointly with the China Industry-Academic-Research Cooperation Promotion Association, the National Housing Technology Industry Technology Innovation Strategic Alliance, and the (National) Building Materials Industry Technology Information Institute certification evaluation The Center and the Foshan Quality and Technical Supervision Standards and Coding Institute of Guangdong Province formed the "Ceramic Industry Service Standard Group Standards Organizing Committee", which took more than half a year of preparation, launch, solicitation, research, drafting and review. The group standard has been approved by China Ceramics Industry association officially released!
01.
Standardize service standards
Leading the development of the industry
The "After-sales Service Specifications for the Building and Sanitary Ceramics Industry" is the industry's first service standard and is the first of its kind in the industry. It systematically regulates the basic requirements, service content, service guarantee, service quality management, and service evaluation and improvement of the after-sales service of building and sanitary ceramics products.
Asia Ceramics, as one of the standard drafting units of the after-sales service specification team in the building and sanitary ceramics industry, was awarded the group standard participating unit certificate of the "After-sales Service Standards in the Building and Sanitary Ceramics Industry".
The formal implementation of the "After-sales Service Specifications for the Building and Sanitary Ceramics Industry" standard will effectively guide the after-sales service standards of the ceramic industry and is conducive to the long-term development of the industry. As a leading brand in China's ceramic industry, Asia Ceramics has not only led the industry in technological innovation and product quality for 49 years, but has also established its own standards in service standards. Asia and its service team always practice the core corporate value of "customer first", focus on professionalism, and constantly innovate and upgrade service standards.
02.
Service with sincerity
Create a beautiful residence
Quality-oriented, service first, high-quality service and high-quality products complement each other. Over the years, while insisting on providing consumers with high-quality products, Asia Ceramics has deepened its efforts in the service field and strived to create greater value for consumers. In recent years, the group has comprehensively upgraded its 7-star service rules, rapidly improved its terminal marketing capabilities, optimized sales service details, and solved the problems of brick purchase, transportation, design, paving, and installation for consumers.The pain points and difficulties existing in cleaning, after-sales and other links continue to stimulate and strengthen the user experience and terminal conversion effect, providing consumers with considerate services for worry-free brick purchase.
At the same time, Asia Ceramics has improved tiered and personalized services, continuously expanded the exclusive rights and interests of consumers, formulated standardized processes and strict service indicators, and provided consumers with more practical, efficient and High-quality, convenient and all-round services improve customer satisfaction and trust and effectively protect the rights and interests of consumers.
In the future, Asia Ceramics will take setting industry benchmarks as its own responsibility, further promote the development of industry standardization, and continue to accumulate brand value through in-depth development of products and improvement of services. Further release more win-win growth momentum of product and efficiency, and continue to empower the sustainable development of the brand with higher-quality and featured products and services!
