Building a home for love for decades, Marco Polo Tile will designate August every year as "Thanksgiving Service Month" starting from 2020. In August 2022, Marco Polo people across the country actively responded to the third quarter of the Marco Polo Tile Thanksgiving Service Month. Various service activities were exciting and in full swing. To this end, we will continue to report on the wonderful service month activities in various places in September in the golden autumn, give back to new and old customers with sincere service, and strive to create a high-quality service experience!
Qingdao
Since the launch of the third quarter of the Marco Polo Ceramics Thanksgiving Service Month, the Qingdao Marco Polo Ceramics team has responded actively, acted quickly, and devoted itself to service activities to thank new and old customers and partners with fuller service enthusiasm, creating a A better service experience.
Qingdao Marco Polo Tile City Yangqicheng Store and Hongxing Store respectively invited new and old customers of the store to hold a movie-watching thank-you party with the theme of "Grateful Hearts Follow You Like a Shadow" in mid-August. Hundreds of new and old customers came to the movie viewing event to experience the joy and beauty of family watching movies together and feel the sincere and grateful service of the Qingdao Marco Polo Ceramics team.
Hundreds of customers came to the movie appreciation event
Before the movie viewing began, the sales consultants also thoughtfully distributed lollipops to the children present. This heart-warming gesture quickly shortened the distance between the service team and the customer's family.
Appreciate the joy and emotion on the big screen
Qingdao Marco Polo Tile Team came on stage to thank customers for their support
After the event, several customers took the initiative to chat with the service team about their personal experience of using Marco Polo tiles at home. They all said that they have used Marco Polo tiles for many years and they are still as bright as new, anti-fouling and anti-slip, and have excellent performance. Seeing that there were still unfinished customers at the scene, old customers said one after another: "Buy Marco Polo ceramic tiles for decoration. It is safe, worry-free and considerate! Choose with us, you are right!"
In addition to the thank you feedback at the movie viewing party, Qingdao Marco Polo Tile also organizes various forms of customer networking activities. Qingdao Marco Polo Ceramics Hi-Tech Park Store invites new and old customers to the store to participate in the Fluid Bear DIY parent-child activity, experience the art of fingertip flow, and share a relaxing and joyful leisure time.
The ingenious children "showed off their skills"
This event not only created a platform for children who love handcrafting to express their creativity, but also established a new communication channel between the Qingdao Marco Polo Ceramics team and new and old customers. While carefully listening to customer needs, they also gained Many customers have highly recognized the high-quality products and services of Marco Polo Ceramics.
A customer who participated in the event happily said to the service team: "Marco Polo tiles are not only of high quality, but also of better service. My family has always been a big fan of yours! This time my sister's home is being renovated, and I will also recommend it to her. I will definitely recommend it to her." Choose Marco Polo Slate! ”
In late August, under the leadership of Pan Xu, general manager of Qingdao Marco Polo Ceramics, the Qingdao Marco Polo Ceramics team organized a unique "Famous Craftsman's Home" appreciation dinner event to sincerely thank the partners who have trusted and supported Marco Polo Ceramics over the years. them.
Pan Xu, general manager of Qingdao Marco Polo Ceramics, took the stage to deliver a speech at the event, thanking the partners present for their support and trust in Marco Polo Ceramics over the years, and looking forward toWe look forward to continuing to work with you to continuously expand cooperation space, continue to deepen exchanges and cooperation, and work hand in hand for mutual benefit and win-win results!
The guests at the scene actively communicated and interacted, and there was even a surprise lottery interactive session that ignited the atmosphere of the event. Liu Tengfei, assistant general manager of Qingdao Marco Polo Ceramics, awarded event prizes to the winning partners. And invite the award-winning guests to take a group photo.
Qingdao Marco Polo Ceramics firmly believes that the vitality of the brand can flourish because of the mutual understanding and companionship of customers and partners. In the future, Qingdao Marco Polo Tile Team will continue to uphold a heart of service and protect a happy home with sincerity!
Taizhou
In August, Taizhou Marco Polo Ceramics Sales General Manager Ke Wenyao led a service return visit team, wearing uniform red T-shirts and bringing exquisite return visit gifts, to start a return visit to new and old customers.
The client, Ms. Ying, is a person who pursues perfection. She did a lot of homework in selecting materials when decorating. She did everything herself, no matter how big or small, and the time schedule was quite tight. "But after I came to the Marco Polo Ceramics store, your professional product explanations and wonderful program designs really saved me a lot of time. You took all aspects into consideration, and the service is really considerate!" Ms. Ying said with emotion.
In the end, Ms. Ying chose to use Marco Polo large plate Firag to create an elegant and transparent new Chinese-style home space.
Ms. Ying smiled and said to the service team: "After the new home was decorated, I posted it on WeChat and many people liked it and asked me where I bought the tiles! I recommend them to Marco Polo Tiles, that’s it!”
In August, Taizhou Marco Polo Ceramics also organized 6 special customer family viewing festivals during the Thanksgiving Service Month, inviting more than 1,000 customers to the cinema, share happy time! With sincere service, you will be extremely satisfied!
Luxi
On August 25, the Luxi Marco Polo Ceramics team came to the store early and carefully prepared for the return visit service activities that day. After checking and confirming the service tools required for the return visit, the return visit service team dressed in uniform, brought carefully prepared specialty gifts and professional cleaning tools, and embarked on the return visit journey in the morning light.
The customer who visited this time, Mr. Wang, is an executive of a large construction company. He has a good understanding of building materials and supplier brands, so he has extremely high requirements for house decoration and design standards. The Luxi Marco Polo Ceramic Tile team worked together to give full play to the team's professional advantages. The home consultant not only provided professional answers on tile selection, but also gave suggestions on the overall decoration style; Design Director Deng Xinquan constantly adjusted the plan according to Mr. Wang's decoration needs, step by step Wang helped Mr. Wang determine the most ideal design plan.
It was precisely because of the professional service attitude of the Luxi Marco Polo Ceramics team that Mr. Wang firmly chose Marco Polo Ceramics. The final effect after the paving was completed also made Mr. Wang very satisfied.
Mr. Wang’s family said to the service team: “Our family is originally engaged in engineering, and we know building materials products well, but the product quality and service guarantee of Marco Polo Ceramics still gave us too many surprises. Now we have moved in It’s been almost a year and the tiles in my home are still as good as new!”
During the return visit, the Luxi Marco Polo Ceramics team also provided whole-house tile cleaning services for Mr. Wang’s home.
Mr. Wang’s family said with emotion: “The service provided by Marco Polo Tile is really attentive and considerate. Now whenever our relatives and friends need it, we will recommend Marco Polo Tile without hesitation!” This year, Mr. Wang’s sister’s home was renovated. Marco was also chosenPolo tile products; so far, Mr. Wang has recommended more than 20 friends to the store, and all of them have chosen Marco Polo tile products!
It is precisely because of consumers like Mr. Wang who have always supported and trusted Marco Polo Tiles that Marco Polo Tiles can continue to move forward, break through itself, gain more confidence, and make unremitting efforts to create a better service experience!
Sincere service, building a home for love, Marco Polo tiles are always on the way!
